we needed some time to collect informations from our payment service Paddle and clarify the situation.
After investigating the sudden MyVolumio cancellations which happened from the 1st to the 3rd of May, we unfortunately don’t have good news for the affected customers.
As you know, Volumio Premium billing and payments are handled by our payment partner Paddle. Following the recent sanctions imposed on Russia and Belarus, Paddle had to stop accepting payments from these countries, as they are subject to international rules regarding payment collection.
This is their official statement:
To adhere to international sanctions regulations, as well as policies of our banking partners and to minimise anti-money laundering risk, we periodically review our supported countries list.
Following a recent review, a number of countries have been removed from our supported countries list and we are no longer able to support subscriptions from these countries. We will therefore cancel all active subscriptions from these countries on April 30th, 2023, which will prevent them from renewing on their usual schedule.
Central African Republic
Crimea (Region of Ukraine)
Democratic Republic of Congo
Donetsk (Region of Ukraine)
Luhansk (Region of Ukraine)
For more information:
This means that there is nothing we can do to allow customers from this countries to enjoy Volumio, other than waiting for sanctions to be lifted and for Paddle to reinstate these countries.
There might be some workarounds available to affected customers but we don’t feel comfortable recommending any potentially illegal workarounds or workarounds which could stop working at any time.
To those affected, we are really sorry this is happening and we thank you for being loyal Volumio customers. We hope this situation comes to an end as soon as possible, and that you can soon start enjoying Volumio again.
Thanks for your precious support until now
VOLUMIO TECH SUPPORT