No Tidal Function - Current Plan "Virtuoso"

MyVolumio MyVolumio Help and Support
#1

Hi

My current plan is “Virtuoso”. I couldn’t play Tidal on my raspberry pi anymore. As a test I have deactivated and reactivated my device “Activate my volumio on devices …” in my profile. No result. Now I deleted the Raspberry pi under devices and wanted to add it again. Unfortunately I can’t add any device.

Thanks
Andi

#2

Please log out and log in from the UI accessed from the Raspberry PI IP

let me know

#3

Unfortunately, nothing has changed. Logout also only works after several attempts. I also restarted the system. But “Virtuoso” is displayed.

#4

Please write us an email at info at volumio dot org and we’ll help you from there :wink:

#5

Hi!

I have a similar problem. I am currently on two weeks trial, I installed Volumio on my RPi4 and it worked just fine. I installed Volumio on a new SD card and put it in the same Rpi4 and Tidal Connect does not activate. I am logged in and my current plan shows Virtuoso. If I want to activate Tidal Connect it says " Feature not available with current plan". If I insert the old SD card Tidal Connect is working, Qobuz integration as well.

There is something am I missing?

Thanks!

#6

Now I tried by deleting the RPi from Volumio devices, did a factory reset to Volumio and now my RPi does not appear under “Activate MyVolumio On Devices”.

To whom should I address this issue? :slight_smile:

#7

Please write an email to info at volumio dot org and they will help you from there