No devices under Activate MyVolumio on Devices

I am trying to setup a new install of Volumio and have a Veolumio Virtuoso (trial) plan to use Tidal.
i dont see my device, even though i have logged in to myvolumio on the host.
another issue i have, is that i see no plugins under “search” nor “installed”

any one have some guidance for me?

Login into myvolumio on your device, then go to profile. After a couple of seconds you should see your device appear.
You will find TIDAL under my music section

I have attempted that, logged out and re-logged back in again; but i still don’t see my device appear.

am unable to find a way to activate my device in my volumio on my device although it shows logged in virtuoso paid