Volumio Primo - Official Thread

Flacbox on iPhone picks up the USB drive attached to my Primo as an ‘SMB’ mount. Incredibly useful for ‘rest of house’ listening.

Same here. If I might had, if correctly ripped, FLAC will always be at least equal to CD, because it put’s aside any transport reading errors due to dirt, greese, etc. I had a very few CDs with some trouble, when ripped it retried several read tentatives, with success. Now the FLAC should be an exact copy of the CD without the reading hassle.

Agree 100% (and I shall add: without the noise from CD drive)

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And laser lens lowering power over time, that is, put aside the transport mechanical/optical eventual issues.

I’m trying to use the official Volumio API to control my Primo via REST. I’m having a problem with

http://10.0.0.245/api/v1/commands/?cmd=prev

It doesn’t work. Instead of going back to the previous track and beginning to play, it skips to the beginning of the current track.

I contacted Primo support and was told that the API is community supported. I don’t understand how that is possible, but here I am. Anyone know how to fix the Volumio API so that the previous REST command works?

I don’t know if this is of any help.

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As @Old_Duffer points out, the first press restarts the track; the second moves to previous track.

So issuing this command twice within a 3-second timeframe should move playback to previous track. Then, of course, it also depends on whether the music service in question supports the “previous” function.

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I am new here but I have had tge Primo for quite sometime and it has been nothing but a nightmare. I have three streamers in my home, an Innous Zen mini in my primary system, a Bluesound Node2i in my upstairs system and the Primo in my bedroom headphone system. Only problems with the Primo and they are nonstop.
Latest problem is that my iPad with the Volumio app cannot recognize Primo. It continually searches for the device. Based on the instructions I tried resetting to factory settings and nothing happens, I was using wifi so I tried hardwiring to my wifi repeater, nothing. I tried deleting the app and reloading and signing back in and nothing. This all started when an update in the software came across. I thought I should update because last time there was an update the primo started going in and out and the last update seemed to resolve this.
I think that this streamer is junk and should have never been marketed unless all the bugs were fixed. Why I bought it us beyond me as I was perfectly happy with a Node 2i. I purchased the lifetime membership with it and I literally have had no help with my issues and gad to resolve everything myself. I honestly wish I could send it all back. I would try selling it on eBay but I don’t want to screw somebody with this piece of trash. Whoever provides support needs to do something about this. It’s getting pretty old that every time I want to listen to music in my bedroom late night I have to go elsewhere because Primo is once again acting up. Crap!!!

So sorry to hear you are having this kind of experience.
No need to say, that although this feedback is like no other we received, this is not what we want for our customers.

We stand by our product and we will help you understand the cause and fix it.

To me this looks like something in your network. Davide, our support specialist, will follow up personally with you and help you sort it out.

Dear Blackbeard55,

Davide from tech support,

I’m sorry for the inconvenience you have encountered
I’m pretty sure something on your network is blocking the flow

I want to clarify that we have a new Knowledge base full of tips and troubleshootings
Volumio Knowledge Base

Our official channels on www.volumio.com are plenty of informations.
You can find a complete HELP CENTER
dedicated to our subscribers with an ad-hoc customer service, working via email and remote support sessions, in order to solve the issues or simply train the customer on how to get the better performances on Volumio.

As you are a Primo HI-FI ed. customer, you have also 60 min. free remote session bookable for troubleshootings or learning
AND
15 mins “fast track” remote session to solve your ticket in the fastest and helpful way

All things mentioned are easily accessible from Contact Us | Volumio

We always take care about our customers and we are sure of the performances that our products offer, which is why we are available to discuss and solve the problems

I’m glad to help you finding the right solution as soon

Please follow the above instructions to raise a ticket and reach me via official channels

Thank you so much,

My best regards

Davide

Just to let you know that I’ve had Primo for about a year, mainly used via an old Ipad Air and sometimes iphones 8 and 12 mini - no issues. A couple of times the old version froze and needed a reboot but 3.x has been stable.
The main reason for my Primo over ‘them other systems’ is purely sound quality. With good partnering kit, IMO, it beats Bluesound and Innous.

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Same experience here

Mike,
When it is working it sounds just fine. Unfortunately, it is rarely working. I have had it for quite sometime and it has gotten worse and worse. This guy Davide says it must be my network but why would I only have problems with the Primo and not my other streamers. Also after I fix the issues why do they start over again once they have a software update. I use the Primo with a Burson headphone amp and Burson DAC with a variety of headphones, when it works and I stream mainly Qobuz.

Consider yourselves lucky!

Hi, I’ve been a volumio user for several years on different machine (mainly RPI) and I’ve always been frustrated by stability and oddity compared to competitors in a “week of use frame”.
Today I’ve bought a primo for the promise of a nice bunch of material at a decent price and with the hope of an optimized distribution for the corporate flagship.
Maybe because I start when v3 comes (still beta no ?) , the promise was clearly broken… until I found a nice workaround. I installed LMS plugin and uninstall everything else except fusion DSP plugin. Today everything works as it should , I use volumio software to control my sound card + working fusion DSP and the rest of the work is done by LMS with local player plugin loaded. I can now listen to music from my nas, spotify, radio paradise, soma fm, soundcloud, mixcloud etc… 24/7 with ease…
Hope it will help… cheers :wink:

Considering what I paid for the Primo and the Premium subscription I should not have to be looking for a solution to all the problems with the device. By the way, not sure if I mentioned this but Volumio alleges that the problem is my network. Well that is a load of crap as I have the Primo connected directly to my modem. No Wifi. Gave up on that a long time ago even though it works for everything else and I have very reliable fiber optic service to my home.
Volumio needs to take the Primo back and return my money. I will happily pay for shipping to wherever they want.

Dear Customer,

considering that you started to comment negatively instead of asking for help like all customers, passing through the official channels,

considering that we have made ourselves readily available for a remote support session (booked yet)

I still do not understand why this negative and public attitude, not in line with the policy of this community

man makes mistakes, objects break
we are there to fix it

See you soon in our meeting!

Best
Davide

So you understand this is not the first time I have had problems with your device. I contacted you in June of 2021 and your answer made no sense. I was then able to fix the problem myself. I also contacted you in January 2022 and I received no response. And now again. Each time I have spent over a month without being able to use your device. So you tell me don’t you think I have a right to be upset.

I have had this Primo for almost a year. During that time I have easily spent 3/4 of the time not been able to use the device. Twice, software upgrades have helped but now even though I am directly connected to the internet the device cannot be recognized by either my iPhone or my iPad. I have tried using your instructions and resetting the device to the original factory settings. The device worked one evening then started cutting out. Now nothing connects to it and it will not be recognized. I have made an appointment for assistance but I do not expect that anything will come from it since you seem to believe that the problem is not with your device but with my network. This is incorrect since I have various other devices streaming from my network. Three tv’s two other streamers, an Innous Zen Mini Mk3 and a Bluesound Node 2i. At various times we also have two laptops and a printer connected to my network. Everything works just fine. The only problem I have is with your Primo. so I think what you need to do is take my Primo back and refund my money. I will gladly pay the shipping.

Blackbeard, it really look like you have a hardware problem exceeding the bad configuration of debian proposed by volumio 3. please fix it via ticketing or PM to volumio team. It’s deserve nothing here since too marginal.

Ded I found my workaround using LMS plugin so I’m OK now, the fact is that there’s a lot of oddity in the bug occurence that doesn’t ease the bug report, and I personnaly don’t have many time to spend on hunting and replicate them. I’ll try to help and systematicaly report on next release, I promise - despite I now considering volumio as a paid service that SHOULD work as is …