Volumio 3 PI 3B+ restar every time, its a loop!

Volumio Information

Volumio Version: v 3.173
Hardware: raspberry pi 3
DAC: off

I updated to version 3.173 today. While listening to music the Volumio 3 restar and display this message
Screen Shot 2021-12-08 at 15.16.12 , this happend every 1 or 2 minutes

Would you share a log please?

Ideally from a fresh reboot, after reproduction of the problem.

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I submitted a log for the same problem earlier on. For me, the issue only occurs when logged in to MyVolumio; however, I need to log in to get the full functionality!

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That does not help a lot if you open a new issue, let’s be fair.
Do you seriously expect me to search the whole forum for a log you posted sometime, somewhere :grin:

I submitted the log in the way you mentioned above (i.e. from the dev page); however, as I haven’t had any acknowledgement yet, I can’t give you a reference :slight_smile:

Sorry, you are supposed to give us the link that Volumio returns after you press “Send” :wink:

I didn’t get a link returned. Do you want me to resubmit a log?

Yes please.
The link will be returned in the field where you gave the description.
Howto: Send a log

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How long should it take before I get the link. The field currently shows “Sending log report, please wait”

When you do this after a fresh start (please), then it should not take more than a few seconds.
Can you confirm your error description?
Did I understand correctly that you start playing something and then you get this message? Again and again? Or only when starting to play?
When you wait a little until this message appears and only then play something, does it happen then as well?

Could the repetitive restarting of the player be preventing the log being submitted properly?
As soon as I log in to my profile, the player restarts, and then repeatedly restarts every 15-20 seconds. I am not actually playing any music. Just trying to set the device up. I have a lifetime subscription but, as I thought this might be causing the problem, I also tried setting up the device with a trial monthly subscription and encountered the same problem.

Yes, that is possible.
Now this gets more difficult, do you know how to use SSH?

Then reboot, play something, let it restart once or twice, then open a terminal session and on the command line, issue

logdump "RPi3B restarting in a loop"

You will get a URL there, hopefully…

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I don’t know SSH, but I can try and work it through. I’ve just recorded a video clip of the problem occurring. Is there a way to send it to you without sharing it with everyone else?

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No need to share, I believe that I know what you are experiencing.
But the log is needed to understand what is happening.
The link I sent for sending a log also shows you how to activate SSH.
Another possibility: go back to the /dev page and start a live log while it is playing, perhaps you can copy&paste the output after it restarted?

Here’s the live log after a couple of repetitions:

Starting Live Log...
info: CoreCommandRouter::volumioGetState
info: CorePlayQueue::getTrack 0
Warning: Permanently added '[eu3.myvolumio.org]:2222,[167.71.136.233]:2222' (RSA) to the list of known hosts.
info: CALLMETHOD: system_controller system enableLiveLog false
info: CoreCommandRouter::executeOnPlugin: system , enableLiveLog
info: Launching a new LiveLog session
error: error
info: CALLMETHOD: system_controller system enableLiveLog true
info: CoreCommandRouter::executeOnPlugin: system , enableLiveLog
info: Launching a new LiveLog session
info: CoreCommandRouter::getUIConfigOnPlugin
info: CoreCommandRouter::getUIConfigOnPlugin
info: Retrieving Cloud Streaming UI
info: Getting Tidal Cloud Configuration
info: CoreCommandRouter::getUIConfigOnPlugin
info: Getting Qobuz Cloud Configuration
info: Asking plugin for UI Config
info: CoreCommandRouter::getUIConfigOnPlugin
info: Getting Spotify Cloud Configuration
info: Asking plugin for UI Config
info: CoreCommandRouter::getUIConfigOnPlugin
info: Saving Spotify Acccount
info: Got Tidal Cloud Configuration
info: Got it
info: Got it
error: Could not retrieve Spotify Config from plugin Spotify: no section found
info: CoreCommandRouter::getUIConfigOnPlugin
error: Error retrieving Highresaudio conf: TypeError: Cannot read property 'onSave' of undefined
info: CoreCommandRouter::executeOnPlugin: system , getAdvancedSettingsStatus
info: CoreCommandRouter::executeOnPlugin: albumart , getConfigParam
info: CoreCommandRouter::executeOnPlugin: albumart , getConfigParam
info: CoreCommandRouter::executeOnPlugin: albumart , getConfigParam
info: CoreCommandRouter::executeOnPlugin: mpd , getConfigParam
info: CoreCommandRouter::executeOnPlugin: mpd , getConfigParam
info: CoreCommandRouter::executeOnPlugin: mpd , getConfigParam
info: CoreCommandRouter::executeOnPlugin: mpd , getConfigParam
info: CoreCommandRouter::volumioGetBrowseSources
info: CoreCommandRouter::executeOnPlugin: mpd , getMyCollectionStats
info: CoreCommandRouter::executeOnPlugin: networkfs , listShares
info: Enabling MyMusic plugin multiroom
info: [MyVolumio PluginManager] Enabling and starting plugin audio_interface multiroom
info: Error: Plugin audio_interface multiroom in user plan, but device is not enabled, not enabling
error: Could not Enable MyMusic Plugin: Error
info: CoreCommandRouter::executeOnPlugin: mpd , getMyCollectionStats
 volumio : TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/sbin/ifconfig eth0
pam_unix(sudo:session): session opened for user root by (uid=0)
pam_unix(sudo:session): session closed for user root
 volumio : TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/sbin/ifconfig wlan0
pam_unix(sudo:session): session opened for user root by (uid=0)
pam_unix(sudo:session): session closed for user root

info: CoreCommandRouter::volumioGetState
info: CorePlayQueue::getTrack 0
info: CoreCommandRouter::executeOnPlugin: multiroom , getMultiroom
info: CoreCommandRouter::volumioGetVisibleSources
info: CoreCommandRouter::executeOnPlugin: my_music , getDisabledSources
info: CoreCommandRouter::executeOnPlugin: my_volumio , getMyVolumioStatus

Even though the player continues to restart, no additional entries seem to be added to the log

Did you upgrade from V2 or flashed a fresh V3 on SD?

I had this problem when I upgraded, so re-flashed the SD with V3.173 and get exactly the same behaviour.

Do you use Spotify and when yes, does this only happen with Spotify?
Playing webradio is ok?