Subscription was suddenly canceled

[Abagian]

Hi, I’ve received message:

Subscription was canceled May 2, 2023: Premium Yearly. You will retain access to your subscription until the end of the billing cycle, which ends June 30, 2023.

Why it was cancelled before June 30?
And I have no access to Premium now despite the message says it should, it’s just free.

[Wolfman74]

Since this is a community forum, you will get an answer faster if you create a support ticket

[DED]

Hello,

Here Davide from Volumio tech support
Pleased to help you!

A support email has just been sent to your address, please follow up on that for further help

Thank you!
Best
DAVIDE
VOLUMIO TECH SUPPORT

[DED]

Hello,

we are investigating on this matter with our payment service Paddle
Please be patient and stay tuned

thank you so much!
Davide
VOLUMIO TECH SUPPORT

[fereracarera]

Same thing happened to me. Got an e-mail saying it was cancelled, I only paid in January. 3 days and so far no reply from Volumio, even though I’ve submitted a ticket.

[Abagian]

BTW I have no ability even to buy another plan. Something is wrong there.

[Wheaten]

please see this post, not sur if it applies to you?

Paddle canceled my subscription

Dear All, sorry for the late we needed some time to collect informations from our payment service Paddle and clarify the situation After investigating the sudden MyVolumio cancellations which happened from the 1st to the 3rd of May, we unfortunately don’t have good news for the affected customers. As you know, Volumio Premium billing and payments are handled by our payment partner Paddle. Following the recent sanctions imposed on Russia and Belarus, Paddle had to stop accepting payments from…

[Abagian]

I guess this is the reason. I guess they even didn’t like the currency, because that payment was made using a card from country not in the list and from that country.

OK, will create another account.