I have been using Volumio for quite sometime now and upgraded to superstar in 2019 for yearly plan.
In November, i have sold off my Digione Signature and would be investing in another device. I forgot to turn off the annual renewal as i would not be needing it at the moment.
On 29th December 2020, i was charged with full amount and i responded to the email(as written in email to reply in case of any help) saying, i wish to cancel for this year but receive a response to cancel and work with KINO to get refund
on 31st i cancelled the subscription and requested for money back. My subscription was cancelled, still no money was refunded.
upon opening a support case, within a day, i was told we wont refund the money as per terms and conditions and you can receive a credit to us in volumio.
To be honest, this is not acceptable and i am entitled to a refund as i didnt use the subscription at all after renewal and i dont wish to continue. This experience has left me with a sour taste and i am contemplating to not use it in future.
Looking forward to see what can be done