Ran updates; zero sound after 2.915 update

Help and Support Help
1

Volumio streamed internet radio perfectly before the 2.915 update (minus Spotify functionality, obviously).

After the update Volumio shows that it is playing but there is no sound coming out of the system when streaming radio or when playing Spotify. It’s completely silent even though it shows it is playing.

It does display song info and album covers so it is retrieving something. When I look at the Raspberry Pi, the green light status light isn’t flickering (flicker = network/device activity).

I gave up trying to troubleshoot and ran a clean install to see if that would fix it. Same issues. I then installed both Spotify plugins. Same issues - no sound.

I even tried plugging in headphones into the Pi and into the HiFiBerry - neither headphone jack output sound.

After installing the System plugin, it shows 54°C which is wrong. The device is cool to touch.

Any help is greatly appreciated.

Volumio Information

System Information

OS info
Version of Volumio: 2.915
Hostname: XXXXXXXXX
Kernel: 4.19.118-v7l+
Governor: performance
Uptime: 0 days, 0 Hrs, 42 Minutes, 26 Seconds

Audio info
Hw audio configured: HiFiBerry DAC2 HD
Mixer type: Hardware
Number of channels: 2
Supported sample rate: 44100 48000 88200 96000 176400 192000

Board info
Manufacturer: Raspberry Pi Foundation
Model: Raspberry Pi 4 Model B Rev 1.4
Version: d03114
Firmware Version: Apr 27 2020 14:33:37 - 3a8f1793b758d6fb7f375edaa260e069ecd34c88

CPU info
Brand: Processor rev 3 (v7l)
Speed: 1.5Ghz
Number of cores: 4
Physical cores: 4
Average load: 1%
Temperature: 54°C

Memory info
Memory: 8202348 Ko
Free: 7298888 Ko
Used: 903460 Ko

Storage info
INTERNAL storage - Size: 27486Mo
Used: 193Mo
Available for storage: 25870Mo (94%)

2

Would you share some system logs please?

Have a look at Important notice to all volumio users, firmware update needed! - #68 by DED for what to do with the logs!

3

Hi! Checking in to see how this was progressing. I’ve attached a video of the UI error. I updated to 2.917 and nothing is fixed.

Thanks again!

4

Could you please add a log?

5

From what I can see, the error says that it cannot find the sound card softvolume.
This means that there is an incorrect configuration of software volume.
I suggest to do this:
Go to playback options, then select mixer “none”, save.

Let us know if it plays.

Then please, send logs and post the link as requested (otherwise its just guess work)

6

Thank you again!

It did not work. I reset the device to factory defaults and tried it: same error. I then set the mixer to “None” as requested and again received the same error.

DAC I am using: https://www.amazon.com/HiFiBerry-DAC2-Pro/dp/B08GKGVMZN

Here’s the info I was able to retrieve from the device:

System Information

  • OS info
  • Version of Volumio: 2.917
  • Hostname: volumio
  • Kernel: 4.19.118-v7l+
  • Governor: performance
  • Uptime: 0 days, 0 Hrs, 28 Minutes, 13 Seconds
  • Audio info
  • Hw audio configured: HiFiBerry DAC2 HD
  • Mixer type: None
  • Number of channels:
  • Supported sample rate:
  • Board info
  • Manufacturer: Raspberry Pi Foundation
  • Model: Raspberry Pi 4 Model B Rev 1.4
  • Version: d03114
  • Firmware Version: Apr 27 2020 14:33:37 - 3a8f1793b758d6fb7f375edaa260e069ecd34c88
  • CPU info
  • Brand: Processor rev 3 (v7l)
  • Speed: 1.5Ghz
  • Number of cores: 4
  • Physical cores: 4
  • Average load: 6%
  • Temperature: 54°C
  • Memory info
  • Memory: 8202344 Ko
  • Free: 7556028 Ko
  • Used: 646316 Ko
  • Storage info
  • INTERNAL storage - Size: 27589Mo
  • Used: 60Mo
  • Available for storage: 26106Mo (95%)

Link to logs: http://logs.volumio.org/volumio/umpou3Q.html

As always, I sincerely appreciate your help!

7

Sorry: Here’s the error once more: image

8

By looking at Hifiberry Website, I think you used the wrong parameter to set the DAC.

From their doc, you should set Hifiberry DAC Plus as I2S DAC.

So, do this. Disable I2S DAC alltogether. Reboot. Then enable i2s dac with Hifiberry DAC Plus

If that does not work, please send another log

NOTE: It might have worked before just because with an old kernel, the overlay might have been correct.

9

Hello again and thank you for working through this with me. I did as instructed but the error is the same as the last time:

Failed to open ALSA device “hw:2.0”: No such file or directory.

Here are the latest logs: http://logs.volumio.org/volumio/XZCnSIn.html

Again, thanks for spending time on this. I know you are busy and I truly appreciate it!

10

I just ordered your dac to find out how to help. Should receive it soon and will let you know

1 Like
11

It seems that there is an error in the driver. See:
Oct 13 19:45:18 volumio kernel: snd-rpi-hifiberry-dacplushd soc:sound: ASoC: CODEC DAI pcm179x-hifi not registered - will retry
Oct 13 19:45:18 volumio kernel: snd-rpi-hifiberry-dacplushd soc:sound: ASoC: CODEC DAI pcm179x-hifi not registered - will retry

The best way for me to understand what goes wrong is to wait for the hifiberry to arrive.
I have another one, but it is not working and I receive the same error…

One question: from which version did you update from? So I will test that as well

12

Hi! Sorry for the late response; I was traveling for work.

I updated to this version from the version prior to Volumio: 2.915.

I am going to try the open beta to see if it possibly is solved in that version. Thanks again!

13

Update: The system works on the latest beta so something was fixed. Logs here:

http://logs.volumio.org/volumiobuster/Mnh1p7d.html

Streaming works. USB attached hard drive works. Connection to Spotify works.

Thanks!