Ongoing Dropouts with Tidal Connect

MyVolumio MyVolumio Help and Support
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#1

Hi All,

Thanks in advance for your help. Volumio 2.XXX and Volumio 3.XXX, I have persistent issues with Volumio dropout and certain tracks just refusing to play on Tidal connect, while others play just fine. Other times, a song just randomly changes. Also, there’s Volumio dropouts every few minutes. Internet provider and connectivity are not an issue. From everything I can tell, this is a Volumio software bug issue. It’s infuriating. Seems to be worse at peak use times and with less popular artists (huh?), but internet speeds always test fine on my end. I don’t think Tidal is the issue because if I take Volumio out of the loop by using the Tidal app and iphone Bluetooth direct to the DAC, dropouts don’t occur.

System details are as follows:

-1 GB/sec wired Ethernet to RP4
-Allo Digione Signature
-SPDIF to SMSL SU-9 DAC

Any leads on how to resolve this? There’s times where Volumio is simply unusable and that sucks.
Thanks

#2

Having the same issue. Songs skip, or stops playing half way through or doesn’t play at all.

#3

Without more information, devs are having a hard time “guessing” what the problem may be.

Would you share some system logs please?
Preferable from a fresh reboot, with minimal steps to reproduce the problem :slight_smile:
Post the returned link here.

#4

Pecan Pi, Volumio 3 latest update, Tidal Connect, Ethernet connection. I have tried updates, rebooting, increase buffer size…keep getting dropouts. Sometimes the volume simply “mutes” but can see that the track is still playing. If i click on the track a little back on the track bar volume comes back for a bit. Soon, juts disappears again.

Any solutions?

#5

Hey,

I’m having the same issue. Tidal keeps cutting out halfway through songs with a spinner around the play/pause button, and doesn’t restart playback until you manually select a new track or press the start-from-beginning button for the same track. It happens every 3-5 songs for me.

Per the description in my included logs: This log was produced using the Tidal app connected to Volumio v3.198 running on my RPi 3B+ with Allo DigiOne hat feeding Peachtree Nova300 via coax.

Link to log: http://logs.volumio.org/volumio/tT3qcJa.html

#6

You’re on an unreleased version, don’t ask for support.
Instead update, check and resubmit a log when the error persists.

#7

3.198 is unreleased? It’s on the the Volumio Get Started download page and Check Updates in the UI returns No Updates Available - You’re already on the latest version…

#8

You are correct, I thought 3.197 was the latest!
Sorry for the noise.
We only had an update today for Tinkerboard and x86.

#9

I think I have a solution for this, at least in my case, by disabling 2.4 GHz WiFi at the access point to force the Pi onto 5 GHz. Seems much more stable.