Empty plugins management tab

MyVolumio MyVolumio Help and Support
#1

Hello,
I have the following problem: when I try to access the plugins tab the following message appears:

Please login
To access the plugins store you need to login to MyVolumio

Both the “Installed Plugin” and “Find Plugin” sections are empty.
The login with a myVolumio free account has obviously already been done. I tried to log out and log in several times, I tried to cancel my free account and create another one. Performed a new clean installation. The problem persists.

Thanks for the support.

#2

Hello @Palli. When I had this problem it turned out to be a network issue. In the Settings/Network menu, try selecting automatic IP for wireless netorking.
If that doesn’t help, as a test, try connecting your system with an ethernet cable and retrying.
If it works, then you know it’s wifi, possibly the country code, which can be specified in the wpa_supplicant.conf file.

#3

Hello @SimonE, thanks for reach me. I follow your suggestion and I’ve just perform another clean installation without configure Wifi on Volumio startup configuration. But the problem remains also with the ethernet cable, the message:

Please login
To access the plugins store you need to login to MyVolumio

Did not appear this time.
Thanks again for the support.

#4

Hi @Palli,

Just checking, did you mean that the error message didn’t appear when using the ethernet cable, or the plugins?

#5

I described you my last tentative:

Flashed the sd, turned on my sbc, performed volumio guided configuration with Ethernet cable skipping wifi section, performed login of my volumio account throught the guided configuration and lastly i tried to go to plugin section, did not receive error but the tab plugin ‘find’ and ‘installed’ were empty.

#6

You seem to be doing everything right. Which SBC do you have? If it’s not a Raspberry Pi, you may need a different Volumio image.

#7

Raspberry Pi 3

#8

Before upgrade to volumio 3 everything was fine….

#9

Would you share some system logs please?

Preferable from a fresh reboot, with minimal steps to reproduce the problem :slight_smile:

#10

That’s not the problem then!

#11

I parse fast the syslog, I find this:

WARNING!!! Some remote endpoints cannot be reached!
Failing endpoints:
http://plugins.volumio.org, 752 ms

#12

also:

Feb 05 10:50:30 volumio volumio[670]: error: MyVolumio Plugin failed to authenticate in a timely fashion

#13

Ah, that doesn’t look very promising… Good luck!

#14

What do you think about the root cause?

#15

Not sure, but I can’t access the Volumio status page to check if the servers are ok. https://status.volumio.com

Maybe there is a server problem at Volumio. I’d suggest wait a while and try again.
Unless anyone else has a suggestion?

#16

Only get errors on revoked certificates for https://status.volumio.com

Suspicious page blocked for your protection

https://status.volumio.com/

Your connection to this web page is not safe due to a revoked security certificate.
Revoked certificates are usually fraudulently obtained or used and represent a risk for the way your data is handled.

#17

Only the remote endpoint about plugin fail others works fine…

#18

If only there where full logs one could look at…

#19

do I have to paste here the link that the system generates? or do I copy paste the text here?

#20

Paste this log wherever you’re requesting for help: a forum thread, a githhub issue or a mail

That is ambiguous yes, it’s the link…