Hi!
I am a premium user. Submitted some bug requests related to Tidal. For example:
Just wandering, if those are supposed to be fixed or ignored or usually answered it is not a bug? What I paid money for? Normally I would expect better support for paid features…
Hello,
It’s Davide, tech support
My suggestion is to take a look of our knowledge base first:
From there you can also raise a support ticket through ASK FOR HELP link
This is the right place to ask for Premium exclusive support service
Hoping to have been helpful
Best
Davide
VOLUMIO TECH SUPPORT
Submitted a few requests via “ask for help” several weeks ago and still no any response
Hello!
My apologies for the late reply,
Maybe the request was missed due to an intense workload
Sorry for the inconvenience
It will be my priority come back to you asap, following up your ticket request
Thanks for the patience
Best regards
Davide
VOLUMIO TECH SUPPORT
There was email from support that request was resolved, but at least bug Tidal - wrong section titles still presented.
Version: 3.422
Do you still have the issue? What language are you on?
Hello!
Your request turned to SOLVED automatically 'cause no feedback/comment has been added to the ticket thread for a while.
As notified in the email, please add any follow-up comment in order to reopen the ticket
I’ll provide to change the status on PENDING
Please collect on the ticket the related comments and follow up on that support channel
Thanks
Best
DAVIDE
VOLUMIO TECH SUPPORT
Currently I use English lang. But this does not depend on language and reproduced with any.
This depends on a way how this page was shown - Tidal - wrong section titles - #6 by phts
Thanks, this has now been fixed. Reported in the other thread as well!
Just restart your Volumio to see the changes take effect.